Refund Policy

Last updated: July 2026

 

Thank you for supporting Jordee Studio. Every piece of artwork is created or carefully selected with great attention to quality and craftsmanship.

 

Please read this Refund Policy before making a purchase.

 

Original Artwork

Due to the unique nature of original artwork, all sales are considered final.

Refunds or exchanges are not available for change of mind.

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If your artwork arrives damaged during shipping, please contact Jordee Studio within 48 hours of delivery with photographs of:

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• The damaged artwork

• The packaging

• The shipping label

 

Each case will be reviewed individually, and where appropriate, a replacement, repair or refund will be arranged.

 

Fine Art Prints

If your fine art print arrives damaged or defective, please contact Jordee Studio within 7 days of delivery.

Where appropriate, a replacement or refund will be offered.

 

Returns are not accepted for change of mind.

 

Commissions

Commissioned artwork is created specifically for you.

Once work has commenced, deposits are non-refundable.

 

If a project is cancelled before work begins, any payments made (excluding agreed administration or consultation fees) may be refunded.

 

The terms for each commission will be confirmed in writing before the project begins.

 

Cancellations

Orders may only be cancelled before they enter production or are dispatched.

If your order has already been shipped, it cannot be cancelled.

 

Returns

If a return has been approved, the artwork must be returned in its original condition using suitable protective packaging.

Customers are responsible for return shipping costs unless the artwork is damaged, defective or incorrect due to an error by Jordee Studio.

 

Refund Processing

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

 

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact Jordee Studio as soon as possible.

Please include:

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• Your order number

• A description of the issue

• Clear photographs of the artwork and packaging

 

This information helps resolve the issue quickly.

 

Consumer Rights

Nothing in this Refund Policy limits your rights under applicable consumer protection laws.

If those laws provide additional rights, they will continue to apply.

 

Contact

If you have any questions about this Refund Policy or your order, please get in touch via the chat.